Refund Policy

Return Eligibility

We want you to be completely satisfied with your purchase. If you are not happy with your flip flops or sandals for any reason, you may request a return within 60 days of receiving your order. To be eligible for a return, the product must be in its original condition—unused, unworn, unwashed, and free from any stains, damage, or modifications. Additionally, the product must be returned with its original packaging and all accompanying accessories (if any). We reserve the right to refuse return requests for products that do not meet these eligibility criteria.

How to Request a Return

To initiate a return, please contact our customer service team through the Contact page on our website. You will need to provide your order number, a clear description of the reason for the return, and photos of the product (if applicable) to help us process your request efficiently. Our customer service team will review your request and provide you with detailed return instructions, including the return shipping address, within 2 business days of receiving your inquiry.

Return Shipping

Return shipping costs are fully covered by us. You will not be required to pay any fees for returning the product. Please follow the return instructions provided by our customer service team to ensure that your return is processed smoothly. We recommend using a trackable shipping method to return your package, as we are not responsible for packages that are lost or damaged during the return shipping process.

Refund Processing

Once we receive your returned product and complete a thorough inspection to confirm it meets the return eligibility criteria, we will process your refund within 5-10 business days. The refund will be issued to the original payment method used to place the order. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider (e.g., credit card companies, payment platforms), and this processing time is beyond our control.

Refund Amount

Refunds will be issued for the full amount you paid for the product, including any discounts applied at the time of purchase. We do not deduct any restocking fees, shipping fees, or processing fees from your refund. If you received a defective or incorrect product, we will also cover the cost of any additional expenses you may have incurred due to the issue, upon providing valid proof of such expenses.

Non-Refundable Items

Due to hygiene and safety reasons, personalized or custom-made products are not eligible for return or refund, unless they are defective or incorrect. If you have any questions about the return eligibility of a specific product, please contact our customer service team before placing your order.